Return Policy

In the case that you are not satisfied with your purchase (e.g. damaged during shipment, wrong item/type/shade/etc), kindly inform Customer Service before returning the item. Otherwise, your request will not be processed.

  • Product return request must be made within 7 working days from date received.
  • Damaged items must be returned together with their original box and receipt.
  • Items bought from promotional events (e.g. Anniversary, MyCyberSale or X'MAS) are not eligible for return and exchange.

Kindly inform Customer Service before returning the item otherwise the request will not be processed.
 Please provide the return parcel tracking number for all items.

What will I get after returning the item(s)?

You may choose to have either a prorated refund (if order has applied promotion code) to your Beauty Up Account or bank account (within 1-14 working days)

What about postage charges?

Customers would have to bear the postage fees for shipping item(s) back to us during the return process, then we will refund a maximum of RM 5.00 for your return shipping charges to your account.
 Please allow 14 working days for this process to be completed.
 For more information, kindly email to 

How do I return my purchase?

Kindly email your inquiry to hello@beautyup.my with the subject “Return Item”. We will assist you as soon as possible.
 Please allow 7 working days for your inquiry to be processed.
 To make the process smoother and faster, do email your inquiry with picture(s) of your item(s) & its condition and your order details for record purpose.

How long will it take to receive my refund/new item(s)?

Please allow a minimum of 14 working days from the date we receive your return package.
 Refund will be based on customer actual paid - Final payment to refund, voucher are not exchangeable to cash.

I need more information about this. Who do I contact?

You can contact our customer service at 017-2311383or email your inquiry to hello@beautyup.my
 Our customer service will contact you during working hours.

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